Terms & Conditions

Elevate Baits.

 

Terms and Conditions.

 

These terms and conditions relate to goods which you offer to purchase from the Elevate Baits online store (“our/this website”).

Please read these terms and conditions, which govern your use of this website and our supply to you of any goods which you offer to purchase through our on-line facilities.

We will be unable to process any offer to purchase goods until you have done so. By making an offer to purchase, you agree to be bound by the whole provisions of the Agreement (as defined in clause 3.1 below) between you and us.

If you do not accept these provisions, you should not place an order.

Your attention is drawn to clauses 5 (limitation of liability) and 6 (indemnity).

You must be 16 years or older to register for the Service.

These terms and conditions may be changed at any time by us, and we are not under any obligation to notify you of such changes.

 

In these terms and conditions:

  1. “Commencement Date” means the date when our agreement with you is concluded.
  2. “Confirmation Form” means the form that is shown on screen after you have placed an order, confirming details of the Goods which you have offered to purchase and which we have agreed to supply to you.
3. “Consumer” means an individual whose use of the service is for personal purposes only, and not for use in connection with any trade, business or profession.
  3. “Order Form” means the form completed by you online and showing details of the goods which you have offered to purchase from us.
  4. “Goods” means the goods to be provided by us to you, as described in the Order Form and Confirmation Form and on the pages of our website relevant to those goods. (In the event of a discrepancy between the description of the Goods on the website and that on the Order Form Confirmation Form, the description on the Order Form or Confirmation Form shall be conclusive)
  5. “we/us/our” refers to Elevate Supplies Limited, registered in England and Wales: 14489161 and having Registered Office: Unit 5 Paycocke Mews, Basildon, England, SS14 3HU
    Company Registration Number: 14489161    
  6. “You/yours” refers to you, the person offering to purchase goods from us.

 

Your Agreement with Us:

  1. These terms and conditions, together with the Order Form, Confirmation Form, Privacy Policy, constitute the entire agreement between you and us relating to the provision of the Goods (“the Agreement”), and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us in relation to this, and all past courses of dealing or industry custom. No oral explanation or oral information given by any party (including any information given via our customer service departments) shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions, and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in these terms and conditions.
  2. Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the Goods; we are inviting you to make a legal offer to us to purchase the Goods. It is entirely at our discretion to accept or reject the offer to purchase.
  3. The Agreement is concluded only when we have accepted your order by sending you a Confirmation Form (with the date of conclusion of the Agreement being the date shown on that Confirmation Form).

 

General:

  1. Payment can be made using any of the methods listed on this web site and will be debited when we have accepted your offer to purchase.
  2. All prices are quoted in UK pounds Sterling and include VAT where applicable.
  3. Our acceptance of your offer to purchase Goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the Goods which you have offered to purchase, and a full refund will be given.
  4. Every effort has been made to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (I) confirming your offer to purchase subject to the corrected description or price, or (ii) retracting your offer to purchase and receiving a full refund if the Goods have been paid for.

 

PLEASE NOTE – FOR THE FOLLOWING INFORMATION WITH REGARDS T ORETURNS AND REFUNDS. WE WILL NOT ACSEPT RETURNS ON A OPENED PRODUCT UNLESS FAULTY OR DAMAGED.

 

Refund policy

How many days do I have to return my item?

To be entitled to a full refund or exchange, please return your item(s) within 14 days of receiving the delivery.

Please complete the returns form which can be downloaded below and include in your package. Please ensure you include your order number and reason for return to our address below.

Address: Elevate Supplies Ltd, Unit 5 Paycocke Mews, Basildon, England, SS14 3HU

Exchanges and Refunds

Understandably you will want to try on your items, however any items that you do return must reach us in immaculate condition with the original tags attached and in the original packaging, free from any odour such as cigarette smoke, perfume, deodorant and free of any soiling or pet hair. Footwear must be returned inside the original shoebox in which it was sent.  All returned items are inspected on return and may be returned to you/ or may not be refunded should they not be returned in a suitable condition. 

Once a refund has been issued to your original payment method you will receive a notification. This normally takes 48 hours; however, banks processing times can vary and can sometimes take longer so please allow up to 7 working days for it to clear.

 

Do I need to cover the return shipping cost?

It is the responsibility of the customer to cover any return shipping costs when requesting a size exchange or refund.

If your item is deemed to be faulty or you have received an incorrect item, we will arrange for the return costs to be covered. If this is the case, then please do email us at and we’ll advise on the next course of action. info@elevatebaits.co.uk

Please use the button below to download the returns form to send with your returned items.

 

VAT:

Our prices in the European Union include VAT where applicable. Orders shipped to countries outside the EU may be subject to additional Sales Taxes and Import Duties.

 

Distance Selling Regulations:

We are obliged by law to provide you, prior to the delivery to you of the goods which you have purchased, with certain information in relation to those goods and your rights in relation to the agreement with us. This information appears throughout these Terms and Conditions but is summarised in the Confirmation Form.

Right to Cancel this Agreement
Under the Distance Selling Regulations, you have 14 working days from the Commencement Date (“the cooling-off period”) in which to cancel this Agreement if for any reason you are not happy with the Goods which have been delivered to you. This cooling off period begins on the day after the day you receive the Goods from us. If you wish to cancel the Agreement under the Distance Selling Regulations, you must notify us of this fact in writing and send your notification to us by e-mail or post within the cooling-off period. Full contact details are set out below. On cancellation, you must return the Goods that we have delivered to you. On our receipt of the returned Goods, we will exchange the Goods, or we will refund to you the price you paid for the Goods. Unless you originally received substitute goods, you will be liable for the costs of returning the Goods to us, and we will not reimburse you for this. You should return such Goods back to us as follows: –
RETURNS ADDRESS – Unit 5 Paycocke Mews, Basildon, England, SS14 3HU.

Goods must be adequately sealed in the original packaging. Please note that the Royal Mail may reject any package that is not adequately wrapped, please make sure that you have addressed the package clearly with the above address. Make sure that you get a certificate of posting from the Post Office as proof that you have sent the package (the Post Office do not charge for issuing these certificates).

Limitation of Liability
IMPORTANT: THIS CLAUSE CONTAINS PROVISIONS WHICH RESTRICT THE EXTENT TO WHICH WE ARE LIABLE TO YOU FOR ANY LOSS YOU MAY SUFFER IN CONNECTION WITH THE GOODS. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.

 

 

Nothing in these terms and conditions is intended to exclude any provision of the Unfair Contract Terms Act 1977, or of the Unfair Terms in Consumer Contracts Regulations 1999, or of any other legislation designed to ensure that the rights of parties to a contract of the type of this Agreement (i.e. standard terms and conditions which are not individually negotiated) are fairly balanced.

  1. Subject to the aforesaid, we shall not be liable to you for any loss or damage unless such loss or damage arises as a direct result of our negligence, recklessness or wilful misconduct, or fraud or misrepresentation on our part.
2. To the fullest extent permitted by applicable law, we disclaim all liability for our employees’ or sub-contractors’ negligence.
  2. We may include links from time to time from our website to other internet sites. We have no control over the content of such sites and disclaim any liability in respect of your use of such sites.
  3. All conditions, terms, representations and warranties relating to the Goods which are not expressly stated in this Agreement are hereby excluded to the fullest extent permitted by law.
  4. Our total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) the Goods shall be limited to the value of the goods supplied.
  5. No claim by you against us shall be valid unless you have notified us of the details of the claim within one year of it arising.
  6. Every provision of this clause excluding or limiting liability shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances, and shall remain in force notwithstanding the expiry or termination of this Agreement.

 

Indemnity:

IMPORTANT: IN THIS CLAUSE YOU AGREE THAT YOU WILL BE LIABLE FOR ANY LOSS WE (OR CERTAIN PEOPLE CONNECTED WITH US) SUFFER AS A RESULT OF BREACH OF THE AGREEMENT BY YOU OR BY CERTAIN PEOPLE CONNECTED WITH YOU. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE. You agree that you shall be liable for, and hereby agree to indemnify us on demand in respect of all demands, liabilities, losses, costs and claims (including reasonable legal fees) sustained or incurred by us, our agents, suppliers, resellers, our customers, officers or employees, and arising as a result of breach by you of this Agreement.

 

Website Content:

We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within the website. The Confirmation Form is conclusive as to the Charges and the description of the Service. Although every effort is made to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. We will use reasonable endeavours to rectify any errors as swiftly as possible.

 

Complaints:

We take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible.

For complaints relating to orders placed through our website please email info@elevatebaits.co.uk to assist us in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.

 

Contact Details:

If you have any queries about these terms and conditions, or any other aspect of our website, or you have a complaint, you can e-mail us at info@elevatebaits.co.uk

We shall respond to any communication received by us as quickly as we can.

Law and Jurisdiction:
The Agreement shall be governed by and construed in accordance with English law, and you agree to submit to the non-exclusive jurisdiction of the English courts. You are responsible for compliance with any applicable laws of the country from which you access our website.

 

Privacy Policy:

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.elevatebaits.co.uk.

Personal information we collect when you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

– Communicate with you.

– Screen our orders for potential risk or fraud; and

– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

Your rights:

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@elevatebaits.co.uk